Last Updated: October 23, 2026
At Haakimi Traders, customer satisfaction is important to us. We aim to provide clear product information and a straightforward purchasing experience for our industrial supplies, lubricants, adhesives, sealants, aerosols, greases, and maintenance products.
This Refund and Returns Policy explains how customers can request a return, report a damaged or incorrect product, and enquire about refunds or replacements.
1. Return Eligibility
Customers who wish to return a product should contact Haakimi Traders with their order details and reason for requesting a return.
Return eligibility is assessed based on the product’s condition, the reason for the return, applicable manufacturer requirements, and relevant consumer protection laws.
Products generally need to meet the following conditions for a standard return request:
- The product is unused and in its original condition.
- Original packaging, labels, and seals remain intact.
- The customer provides proof of purchase.
- The product is not damaged through misuse, improper handling, or incorrect storage.
- The return request is submitted within the applicable return period.
Submitting a return request does not automatically guarantee approval.
2. Non-Returnable Products
Certain industrial and chemical products may not be eligible for standard returns due to safety, hygiene, storage, or product integrity requirements.
These may include:
- Opened or partially used lubricants and greases
- Unsealed adhesives, silicones, and sealants
- Used or discharged aerosol spray cans
- Opened chemical cleaners and maintenance sprays
- Products damaged through improper handling or storage
- Special-order or customized products, where applicable
Exceptions may apply to defective, damaged, incorrectly supplied, or otherwise legally returnable products.
3. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from the item ordered, please contact Haakimi Traders as soon as reasonably possible.
To help us review your request, provide:
- Your order number or proof of purchase
- Product name and brand
- A description of the issue
- Clear photographs of the product and packaging
- Any relevant batch or product identification details
We will review the information and advise you about the available resolution, which may include a replacement, refund, or another appropriate remedy.
Please do not use a product that appears damaged, leaking, unsafe, or incorrectly labelled.
4. How to Request a Return
To initiate a return request, follow these steps:
Step 1: Contact Us
Reach out through the contact options available on our website and explain why you wish to return the product.
Step 2: Provide Order Details
Share your proof of purchase, product information, and any relevant photographs.
Step 3: Request Review
Our team will review the information and communicate the next steps.
Step 4: Return Authorization
If a physical return is required, wait for instructions before sending the product.
Step 5: Inspection and Resolution
Once the returned product is received, where applicable, its condition and the reason for return may be assessed before a resolution is confirmed.
Do not send products to an address without first receiving return instructions.
5. Refund Process
If a refund is approved, Haakimi Traders will communicate the refund amount, applicable method, and expected processing timeline.
Where practical, refunds may be issued through the original payment method. An alternative method may be arranged when appropriate.
Processing times can vary depending on the payment provider, banking procedures, and the circumstances of the return.
Any applicable deductions will be explained before the refund is finalized, subject to legal requirements.
6. Exchanges and Replacements
Customers may request an exchange or replacement when a product is damaged, defective, incorrectly supplied, or otherwise eligible.
Exchange and replacement requests depend on product availability and the circumstances of the original purchase.
If the requested replacement is unavailable, we will discuss other available options, including a refund where appropriate.
7. Return Shipping and Delivery Charges
Return shipping arrangements depend on the reason for the return and the type of product involved.
For returns requested due to a change of mind or an incorrect product selection by the customer, return delivery charges may be the customer’s responsibility, subject to applicable law.
If the return is caused by an incorrect, damaged, or defective product supplied by Haakimi Traders, the applicable shipping arrangements will be reviewed as part of the resolution.
Original delivery charges may not be refundable in every situation.
Any shipping charges or deductions will be communicated in accordance with applicable consumer protection requirements.
8. Industrial Chemicals and Hazardous Products
Some products sold by Haakimi Traders, including aerosols, chemical cleaners, adhesives, lubricants, and sealants, may require special handling, storage, and transportation.
For safety reasons:
- Do not return leaking or visibly damaged chemical containers without receiving instructions.
- Do not ship pressurized aerosol cans through an unauthorized delivery service.
- Keep products in their original labelled containers.
- Follow the manufacturer’s safety and storage instructions.
- Inform us if the product is damaged, leaking, or presents a potential safety concern.
Certain products may require a different resolution process where physical return transportation is restricted.
9. Incorrect Product Selection
Customers are encouraged to review product descriptions, specifications, sizes, and intended applications before purchasing.
If you are unsure whether a product is suitable for your requirements, please contact us before placing an order.
Returns requested because of an incorrect product selection will be reviewed under the applicable return conditions.
This does not limit any rights customers may have under applicable law.
10. Order Cancellations
If you wish to cancel an order, contact Haakimi Traders as soon as possible.
Cancellation requests will be reviewed according to the order’s processing and dispatch status.
If an order has already been dispatched, the request may need to be handled through the return process.
Special-order products may be subject to additional cancellation conditions disclosed during the ordering process.
11. Manufacturer Warranties
Certain products may be covered by a manufacturer’s warranty, depending on the brand and product type.
Warranty eligibility, coverage, exclusions, and claim procedures are determined by the applicable warranty terms.
Customers should retain proof of purchase and follow the manufacturer’s instructions for product use, storage, and maintenance.
Any applicable statutory consumer rights remain unaffected.
12. Refund and Return Limitations
Return or refund requests may be declined where permitted by law, including situations involving:
- Products damaged through misuse or improper storage
- Items that have been altered or modified
- Products returned without required authorization where authorization is reasonably necessary
- Missing components or packaging that affect return eligibility
- Products excluded from standard returns for legitimate safety reasons
Every request will be reviewed according to its circumstances and applicable legal obligations.
13. Consumer Rights
Nothing in this Refund and Returns Policy is intended to exclude, restrict, or override rights or remedies that customers are entitled to under applicable consumer protection laws.
Where legal requirements differ from any provision of this policy, the applicable legal requirements will take precedence.
14. Changes to This Policy
Haakimi Traders may update this Refund and Returns Policy to reflect changes in business procedures, product requirements, or applicable laws.
Updates will be published on this page with a revised “Last Updated” date.
15. Contact Us
If you have questions about returns, refunds, exchanges, damaged products, or order cancellations, please contact us.
Business Name: Haakimi Traders
Contact: Please visit our Contact Us page for available communication options.
When contacting us, include your order details and a brief explanation of your request so we can assist you more efficiently.